What to do if something goes wrong?

What to do if something goes wrong?

Overview

If HazView does not behave as expected, help resources and troubleshooting steps can be accessed at https://support.hazview.com. You can also get to the support desk by clicking “Support” within the app (Figure 43).
Most issues can be resolved quickly by checking connection status, refreshing the app or reviewing the support guides.

Immediate Checks

Before using the help resources, run these quick checks. They solve most common issues.
  1. Confirm you have network coverage and offline mode is not engaged
  2. Refresh the page or close and reopen the app
  3. Confirm you are logged in and have the correct permissions (e.g. Editing requires a certain role)
  4. Check that your device has location and storage permissions enabled
  5. Ensure your device has GPS location enabled.
Figure 43 – The support desk, internet connection and data syncing status

Force Sync and Clear Local Data

If you are having issues syncing or believe you have corrupted data:
  1. Select the data sync icon on the home page (Figure 44).
  2. Select Force Sync to force all data to re-sync (Figure 45).
  3. Select Clear Local Data to completely wipe and re-download all data (Figure 45).
Figure 44 – Data sync status

Figure 45 – Data Force Sync and Clear Local Data tools

Access the Help Resources

Step 1. Accessing Online Support

Select the Help or Support icon from the main screen (Figure 43).
This opens the HazView support area with guides and FAQ content.

Step 2. Use the Troubleshooting Guides

Browse the troubleshooting articles to find the issue you are experiencing.
Common topics include:
• Sync and offline behaviour (slow internet)
• Photo and file upload issues (slow internet)
• GPS problems (not enabled or device not supported)
• Login and password problems (reset password on app home screen)

Step 3. Search the Knowledge Base

Use the search bar to look for topics by keyword.

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