Online Help Resources

Step 1. Accessing Online Support

Select the Help or Support icon from the main screen (Figure 19).

This opens the HazView support area with guides and FAQ content.

Figure 19 – The support desk, internet connection and data syncing status

Step 2. Use the Troubleshooting Guides

Browse the troubleshooting articles to find the issue you are experiencing.

Common topics include:

1. Sync and offline behaviour (slow internet)
   
2. Photo and file upload issues (slow internet)
   
3. GPS problems (not enabled or device not supported)
   
4. Login and password problems (reset password on app home screen)
   

Step 3. Search the Knowledge Base

Use the search bar to look for topics by keyword.

Figure 22 – Example keyword search in the HazView knowledge base search bar

• Related Articles

• [PDF Guide] Quick Start Guide

  Attached is a quick start guide that goes over all the core functions used in generating a report in the HazView Reporter.

• Contacting Support

  If you cannot resolve the issue using the help articles, contact the HazView Support Team. General issues: Access the support desk and ticket features at https://support.hazview.com For general information calls are available during business hours. ...