How to Access Support

How to Access Support

Troubleshooting

Step 1. Accessing Online Support

Select the Help or Support icon from the main screen (Figure 43).
This opens the HazView support area with guides and FAQ content.

Step 2. Use the Troubleshooting Guides

Browse the troubleshooting articles to find the issue you are experiencing.
Common topics include:
• Sync and offline behaviour (slow internet)
• Photo and file upload issues (slow internet)
• GPS problems (not enabled or device not supported)
• Login and password problems (reset password on app home screen)

Step 3. Search the Knowledge Base

Use the search bar to look for topics by keyword.
Figure 46 – Example keyword search in the HazView knowledge base search bar

Contacting Support

If you cannot resolve the issue using the help articles, contact the HazView Support Team.
General issues:
Access the support desk and ticket features at https://support.hazview.com
For general information calls are available during business hours.

Critical Issues:
For critical issues, you can call HazView support any time at 0423 912 557. Escalate to the HazView support team when:
  1. You cannot access the map or reports
  2. Critical hazards are missing or not loading
  3. The app will not open
For critical issues, you can call HazView support any time at 0423 912 557. 

Tips

• Screenshots help support resolve issues faster
• Poor internet connection will slow down syncing. This is best addressed through your IT team
• If the problem affects multiple users on site, report it immediately so the team can investigate
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