Overview

If HazView does not behave as expected, help resources and troubleshooting steps can be accessed at https://support.hazview.com.

Immediate Checks

Before using the help resources, run these quick checks. They solve most common issues.
• Confirm you have network coverage and offline mode is not engaged
• Refresh the page or close and reopen the app
• Confirm you are logged in and have the correct permissions (e.g. OCEs need an OCE role)
• Check that your device has location and storage permissions enabled

Force Sync and Clear Local Data

If you are having issues syncing or believe you have corrupted data:

• Select the data sync icon on the home page
• Select Force Sync to force all data to re-sync
• Select Clear Local Data to completely wipe and re-download all data

Access the Help Resources

Step 1. Accessing Online Support

Select the Help or Support icon from the main screen.
This opens the HazView support area with guides and FAQ content.

Step 2. Use the Troubleshooting Guides

Browse the troubleshooting articles to find the issue you are experiencing.
Common topics include:
• Sync and offline behaviour
• Photo and file upload issues
• GPS problems
• Inspection issues
• Login and password problems

Step 3. Search the Knowledge Base

Use the search bar to look for topics by keyword.

Contact Support

If you cannot resolve the issue using the help articles, contact the HazView Support Team.

Tips

• Screenshots help support resolve issues faster
• Poor internet connection will slow down syncing. This is best addressed through your IT team
• If the problem affects multiple users on site, report it immediately so the team can investigate

When to Escalate

Escalate to your site administrator or manager when:
• You cannot access the map or reports
• Critical hazards are missing or not loading
• The app will not open